Setting up POP Email on an iPhone or iPad

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Setting up POP Email on an iPhone or iPad

This guide walks you through setting up POP email on your Apple iPhone using the Mail app. By default we will have set up your email account as a POP email, alternatively you can request an IMAP email account. IMAP is a paid service with restricted disc space but allows you to sync email across all devices as well as the server. Make sure you actually have an POP email account set up before configuring with these settings. Contact Mulberry Design Hosting if you are unsure.

This article assumes that you already have configured a mailbox within a Mulberry Design Studio hosting cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox. These will have been provided for you when your email addresses were set up with your hosting package on our server.

iPad users

Whilst the screenshots in this guide are taken on an iPhone, the steps are identical on an iPad.

There are now two options for setting up your email client. Option 1 is preferred, but does have some prerequisites.

Option 1 – Use mail.yourdomain for inbound and outbound mail server (POP Hostname and SMTP Hostname) e.g. if your domain is example.co.uk you would use mail.example.co.uk

Prerequisites

Your domain’s A record must be pointing to your Mulberry Design Studio hosting server. If your domain is registered with Mulberry Design Studio and you host your website here then this is likely the case.

You must have SSL enabled for the domain. Once your domain is correctly pointing to Mulberry Design Studio hosting we can install a free certificate for mail only. However we advise that you purchase a fully compliant SSL certificate that covers your email accounts, your website and your cPanel hosting. Please contact us for more details.

If you meet these requirements then you can use the format mail.yourdomain for the inbound (POP Hostname) and outbound (SMTP Hostname) mail servers in the instructions below e.g. if your domain is example.co.uk then you would use mail.example.co.uk as the inbound and outbound mail server names.

This option has the benefit of meaning that should you change hosting servers at any point you won’t need to re-configure any email clients. Once the DNS has updated for your new server A record the clients will continue to be able to send and receive email.

Option 2 – use the server hostname for inbound and outbound mail server

This option has no prerequisites. However, you should be aware that if you use this method, and at a later date change hosting servers you will need to re-configure any email clients.

 

  1. Open the Settings application.
  2. Scroll down and tap on Accounts & Passwords.
    Tap Add Account.Tap Other.Tap Add Mail Account.
  3. You will now need to enter the account details for the email address you wish to add.

    Enter the information as follows:
    Name: This is the name that will appear to your recipients when you send out email.
    Email: This should be the full email address you created in cPanel or we set up for you.
    Password: This will be the password you set for the mailbox in cPanel or we set up for you.
    Description: How this email address will appear to you within the Mail app.
    Click Next.

  4. You will now be asked to provide some further details.
    Enter the information as follows:
    IMAP/POP: Select POP from the toggles at the top.
    Name: This is the name that will appear to your recipients when you send out email.
    Email: This should be the full email address created.
    Description: How this email address will appear to you within the Mail app.
    Under Incoming Mail Server enter the information as follows:
    Host Name: This should be set to either mail.yourdomain or your Home Server name. We recommend using mail.yourdomain.
    Username: This should be the full email address created.
    Password: This will be the password set for that email address.
    Under Outgoing Mail Server enter the information as follows:
    Host Name: This will be the same as the Incoming Mail Server Host Name.
    Username: This should be the full email address created.
    Password: This will be the password you set for that email address.
    Click Next.
  5. For email to work Mail must be turned on.
    It is at your discretion whether you would like Notes you create in the Notes.app to store on our server or not. Typically most iOS users employ iCloud for this so leave it switched off unless you specifically require this feature.
    Click Save.
  6. The email account has now added. However there are still some additional settings to check. Tap on the newly created email account.

    Under IMAP, tap the email address.

  7. Tap the line titled SMTP.
    Tap the Primary Server record.Ensure the following details are correct:Server: On
    Use SSL: On
    Authentication: Password
    Server Port: 587
    Tap Done (top right).
    Tap Account at the top left.Now tap Advanced.Scroll down to the bottom of this screen. Ensure the following details are correct:Use SSL: On
    Authentication: Password
    IMAP Path Prefix: INBOX
    Server Port: 993
    Click Account to return to the previous screen at the top left.
    Click Done (top right).

Your account should now be added and available in the Mail app.

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